TERMS OF SERVICE

Last updated: 10 August 2026

We hope you are pleased with your SPEECH CLOTHING order. If something is not right, contact hello@speechclothing.com with your order number.

Do not send a return to our registered office unless we have specifically instructed you to do so. We will provide the correct return address and instructions.

1. CHANGE-OF-MIND RETURNS

We accept eligible change-of-mind return requests made within 14 days after delivery.

For UK online customers, this reflects your statutory right to cancel without giving a reason. If an order is delivered in separate shipments, the 14-day period begins when the final product is delivered.

After telling us that you wish to cancel, you must send the product back within a further 14 days.

To request a return, email hello@speechclothing.com and include:

• Your name.
• Your order number.
• The product you wish to return.
• Whether you are requesting a refund or exchange.
• A clear statement that you wish to cancel or return the product.

You may use the model cancellation form at the end of this policy, but you do not have to.

2. PRINTED-TO-ORDER PRODUCTS

Most SPEECH CLOTHING garments are printed after an order is placed.

A standard SPEECH CLOTHING garment is not considered personalised simply because it is printed after purchase. Standard printed-to-order garments remain eligible for normal cancellation and return rights.

Products made to your individual specifications or clearly personalised for you may not be eligible for a change-of-mind return. Any such restriction will be clearly disclosed before purchase.

Personalised products remain covered if they are faulty, damaged, incorrectly produced or not as described.

3. RETURN CONDITION

You may inspect and try on a garment as you would in a shop.

To avoid a deduction from your refund, products should be returned:

• Unworn other than for a reasonable try-on.
• Unwashed.
• Free from marks, odours, damage or alterations.
• With original tags and packaging where reasonably possible.

Your cancellation right is not automatically lost because packaging has been opened or a tag has been removed. However, we may make a reasonable deduction where handling beyond what would be permitted in a shop has reduced the product’s value.

4. RETURN POSTAGE

For change-of-mind returns, you are responsible for the direct cost of returning the product.

We recommend using a tracked service and keeping proof of postage.

We will cover reasonable return costs where the product is faulty, damaged, incorrectly supplied or not as described. Please contact us before returning such a product so we can provide the appropriate instructions.

5. REFUNDS

Once an eligible return is received, we will inspect it and confirm the outcome.

We will issue the refund using the original payment method unless we expressly agree otherwise.

For a full cancellation, we will refund:

• The price paid for the returned products.
• The cost of our least expensive standard outward delivery service.

If you selected a more expensive delivery method, the additional delivery cost is not normally refundable.

Where only part of an order is returned, the original delivery charge is not normally refunded unless required by law.

We will process the refund no later than 14 days after:

• We receive the returned product; or
• You provide acceptable evidence that the product has been sent back, if this is earlier.

We may withhold the refund until we receive the product or acceptable evidence that it has been returned.

Your bank or payment provider may take additional time to display the refund after we have processed it.

Any refund will reflect the amount actually paid after discounts or promotional codes.

6. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Products must be of satisfactory quality, fit for purpose and as described.

If you receive a product that is faulty, damaged, incorrect or not as described, contact hello@speechclothing.com with your order number and details of the problem.

Photographs can help us resolve the issue quickly, but providing a photograph does not remove your legal rights.

UK consumers normally have a 30-day short-term right to reject faulty goods and receive a full refund. Rights may continue after 30 days, including rights to a repair, replacement, price reduction or refund depending on the circumstances.

We will pay reasonable return costs for products confirmed as faulty, damaged, incorrect or not as described.

Please report transit damage as soon as reasonably possible so we can investigate with the carrier. A delay in reporting will not remove any legal rights you have.

7. EXCHANGES

You may request an exchange within the applicable return period.

Exchanges are subject to product and size availability. If the requested replacement is unavailable, we will offer an alternative or issue the applicable refund.

For a voluntary change-of-mind exchange, you are responsible for return postage. We will confirm any additional delivery charge before sending the replacement.

There will be no additional charge where an exchange is required because we supplied a faulty, damaged or incorrect product.

8. SALE PRODUCTS

Sale and discounted products have the same statutory cancellation and faulty-goods rights as full-price products.

9. INTERNATIONAL RETURNS

Unless local law provides more generous rights, international customers may request an eligible change-of-mind return within 14 days after delivery.

International customers are responsible for return postage for change-of-mind returns.

Customs duties, import taxes or handling charges paid directly to a government or carrier are not normally refundable by SPEECH CLOTHING. You may need to contact the relevant authority about recovering those charges.

Nothing in this policy removes mandatory consumer rights that apply in the country where you live.

10. CANCELLING BEFORE DISPATCH

If you wish to cancel before dispatch, email hello@speechclothing.com immediately.

We will try to stop the order, but we cannot guarantee this once fulfilment or dispatch has begun. If the order has already been dispatched, you can use the return process described above.

11. MODEL CANCELLATION FORM

Complete and return this form only if you wish to use it. You may instead send any clear cancellation statement by email.

To:

SPEECH CLOTHING LTD
20 Gibson Close
Tarvin
Chester
United Kingdom
CH3 8DT
hello@speechclothing.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:

Order number:

Ordered on:

Received on:

Name of customer:

Address of customer:

Signature of customer, only if submitted on paper:

Date:

Delete as appropriate.

12. CONTACT DETAILS

SPEECH CLOTHING LTD
Trading as SPEECH CLOTHING
Company number: 16612566
Registered office: 20 Gibson Close, Tarvin, Chester, United Kingdom, CH3 8DT
Email: hello@speechclothing.com
Website: www.speechclothing.com

The registered office is not our customer-returns address unless we specifically instruct you to send a return there.