Terms of service

Last updated: 10 August 2026

  1. ABOUT US

This website is operated by SPEECH CLOTHING LTD, trading as SPEECH CLOTHING.

SPEECH CLOTHING LTD is registered in England and Wales under company number 16612566. Our registered office is 20 Gibson Close, Tarvin, Chester, United Kingdom, CH3 8DT.

Our website is www.speechclothing.com. You can contact us at hello@speechclothing.com.

Throughout these Terms, “SPEECH CLOTHING”, “we”, “us” and “our” refer to SPEECH CLOTHING LTD. “You” and “your” refer to the person using our website or purchasing from us.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.

  1. WHEN THESE TERMS APPLY

These Terms govern your use of our website and any retail order placed with us.

Please read them before placing an order. When you place an order, you confirm that the information you provide is accurate and that you agree to these Terms.

The following policies also form part of these Terms:

Returns and Refund Policy:
https://speechclothing.com/policies/refund-policy

Shipping and Returns:
https://speechclothing.com/pages/shipping-returns

Privacy Policy:
https://speechclothing.com/policies/privacy-policy

Nothing in these Terms limits or removes any statutory consumer rights that cannot lawfully be excluded.

These Terms are intended for retail customers. Wholesale, trade or other business orders may be subject to separate written terms.

  1. USING OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

• Introduce viruses, malware or other harmful technology.
• Attempt to gain unauthorised access to our website, servers or customer accounts.
• Interfere with the operation or security of the website.
• Use the website to commit fraud or another unlawful act.
• Infringe our intellectual property rights or the rights of another person.
• Collect or misuse another person’s personal information.
• Use automated systems to scrape or reproduce substantial parts of our website without permission.

We may restrict or suspend access where reasonably necessary to protect our customers, business or website.

  1. PRODUCT INFORMATION

We take reasonable care to ensure product descriptions, prices, specifications, sizing information and availability are accurate.

Product photographs are intended to show colours and details as accurately as reasonably possible. Colours may appear differently depending on your screen, lighting and device settings.

Small variations arising from fabric, printing and manufacturing processes may occur. These variations do not affect your right to receive products that match their description, are of satisfactory quality and are fit for purpose.

Sizing information is provided as guidance. Please review the relevant product page and sizing guide before ordering.

  1. PRINTED-TO-ORDER PRODUCTS

Most SPEECH CLOTHING garments are printed after an order is placed. This helps us reduce waste, avoid unnecessary overproduction and focus on quality.

A standard SPEECH CLOTHING garment is not considered personalised simply because it is printed after purchase. Your normal online cancellation and return rights still apply.

Products made to your individual specifications or clearly personalised for you may be excluded from change-of-mind cancellation rights. Any such exclusion will be clearly explained before you place the order. Personalised products remain covered where they are faulty, damaged, incorrectly produced or not as described.

  1. PRICES AND PAYMENT

Prices are displayed in the currency selected for your market and include any taxes that we are required to include, unless stated otherwise.

Delivery charges are shown separately at checkout before you place your order.

International orders may be subject to customs duties, import taxes or handling charges. Unless checkout expressly states that these charges are included, they are your responsibility.

Payment must be made using one of the payment methods offered at checkout. Payments are processed through secure third-party payment providers.

We may change product prices at any time, but a price change will not affect an order we have already accepted.

If we discover an obvious pricing or product-information error before accepting your order, we will contact you. You may continue at the correct price or cancel the order for a full refund. We will not process an order at an obviously incorrect price where the error should reasonably have been recognised.

  1. ORDERS AND CONTRACT ACCEPTANCE

Placing an order is an offer to buy the products shown in your order.

An automatic order-confirmation email acknowledges that we have received your order. It does not necessarily mean that we have accepted it.

We accept your order when we send a dispatch confirmation or otherwise expressly confirm acceptance. A separate contract is formed for each product when that product is accepted.

Before acceptance, we may decline an order for a legitimate reason, including:

• A product being unavailable.
• Payment not being authorised.
• An obvious pricing or description error.
• An inability to deliver to the address provided.
• Reasonable concerns about fraud or unauthorised payment.
• An order appearing to be intended for unauthorised resale.
• A quantity restriction disclosed on the website.

If payment has already been taken for an order we cannot accept, we will refund it.

  1. ORDER DETAILS AND CHANGES

You must provide complete and accurate contact, billing and delivery information.

Please contact hello@speechclothing.com immediately if you notice an error or need to request a change. We cannot guarantee changes after printing, fulfilment or dispatch has begun.

If an incorrect address causes a parcel to be returned or requires redelivery, we may ask you to pay the reasonable additional delivery cost, except where the error was ours.

  1. PROCESSING AND DELIVERY

Most orders require up to five working days for processing, printing, quality checking and packing before dispatch.

Available delivery services, charges and estimates are shown at checkout. Delivery estimates normally begin after the processing period.

Unless we agree a different timeframe with you, we will deliver your order within 30 days after accepting it.

We will send dispatch or tracking information when available. Carrier tracking can take a short time to update.

We remain responsible for the products until they are delivered into your physical possession or the possession of a person you identify to receive them.

If an order is delayed, damaged or appears to be missing, contact hello@speechclothing.com with your order number so we can investigate.

Further information is available at:
https://speechclothing.com/pages/shipping-returns

  1. CANCELLATION AND CHANGE-OF-MIND RETURNS

UK online customers normally have 14 days after delivery to tell us they wish to cancel an order without giving a reason. After telling us, you normally have a further 14 days to return the products.

For orders delivered in separate shipments, the cancellation period begins when the final product is delivered.

Standard SPEECH CLOTHING garments remain eligible for cancellation even when printed after the order was placed.

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.

You may inspect and try on a garment as you would in a shop. We may make a reasonable deduction where handling beyond this has reduced the product’s value.

For a full cancellation, we will refund the standard outward delivery charge. Any additional amount paid for an enhanced delivery service is not normally refundable.

Full instructions, exclusions, refund timing and a model cancellation form are contained in our Returns and Refund Policy:
https://speechclothing.com/policies/refund-policy

  1. FAULTY, DAMAGED OR INCORRECT PRODUCTS

We are legally responsible for supplying products that are:

• Of satisfactory quality.
• Fit for purpose.
• As described.

If a product is faulty, damaged, incorrectly supplied or not as described, contact hello@speechclothing.com with your order number and details of the problem.

UK consumers normally have a short-term right to reject faulty goods within 30 days of delivery. Other remedies, including repair, replacement, a price reduction or refund, may apply after that period.

We will pay reasonable return costs where a product is faulty, damaged, incorrect or not as described.

These rights apply to standard, sale and personalised products.

  1. EXCHANGES

We will offer an exchange where possible, subject to availability.

If the requested replacement is unavailable, we will discuss another product or provide the applicable refund. Any delivery charge relating to a voluntary change-of-mind exchange will be confirmed before the exchange is processed.

Exchanges do not affect your statutory rights.

  1. INTELLECTUAL PROPERTY

The content of this website, including the SPEECH CLOTHING name, logos, garment graphics, artwork, photographs, videos, text, layout and design, is owned by or licensed to SPEECH CLOTHING LTD.

You may view the website and make purchases for personal use. You must not reproduce, distribute, sell, modify or commercially exploit our content without prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

  1. REVIEWS AND SUBMITTED CONTENT

If you submit a review, photograph, comment or other content directly to us for publication, you confirm that:

• The content is accurate and lawful.
• You own it or have permission to submit it.
• It does not infringe another person’s intellectual property, privacy or other rights.
• You have permission from identifiable people shown in it.

You retain ownership of your content. You grant us a non-exclusive, worldwide and royalty-free licence to host, reproduce, format, publish and display that content in connection with the SPEECH CLOTHING website, products and marketing.

We may decline or remove content that is unlawful, misleading, offensive, infringing or unrelated to the purpose for which it was submitted.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to websites or services operated by third parties, including payment, delivery and social-media services.

Third parties are responsible for their own websites, services and policies. A link does not necessarily mean that we endorse or control the third party.

Nothing in this section removes our responsibility for fulfilling our own legal obligations to you.

  1. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy:
https://speechclothing.com/policies/privacy-policy

You are responsible for keeping any customer-account password confidential and for notifying us if you believe your account has been accessed without permission.

  1. WEBSITE AVAILABILITY AND CORRECTIONS

We aim to keep the website available and accurate, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, withdraw or change parts of the website for maintenance, security, legal or operational reasons.

We may correct errors and update website content. Changes to the website will not remove rights arising from an order we have already accepted.

  1. OUR RESPONSIBILITY TO YOU

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of your statutory rights relating to products.
• Defective products where liability cannot lawfully be excluded.
• Any other liability that cannot be excluded or limited by law.

Our products are supplied for personal and private use. We are not responsible for business losses, loss of profit, loss of revenue or loss of business opportunity arising from use of a retail product for commercial purposes.

  1. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay caused by an event outside our reasonable control.

If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the delay.

If there is a substantial delay, you may be entitled to cancel the affected order and receive a refund for products you have paid for but not received.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our business, website or applicable law.

The Terms applying to your purchase will normally be those displayed when you placed the order. Later changes will not retrospectively alter an order we have already accepted unless required by law or agreed with you.

  1. GENERAL PROVISIONS

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived it.

If a court finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

No person other than you and SPEECH CLOTHING LTD has a right to enforce these Terms, except where the law provides otherwise.

We may transfer our rights and obligations under these Terms provided that doing so does not reduce your rights.

  1. GOVERNING LAW AND COURTS

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in Scotland, Northern Ireland or another country, you retain the protection of any mandatory consumer laws that apply where you live. You may also be entitled to bring proceedings in your local courts.

  1. CONTACT

Questions, complaints or cancellation requests can be sent to:

SPEECH CLOTHING LTD
Trading as SPEECH CLOTHING
Company number: 16612566
Registered office: 20 Gibson Close, Tarvin, Chester, United Kingdom, CH3 8DT
Email: hello@speechclothing.com
Website: www.speechclothing.com

The registered office is not our customer-returns address unless we specifically instruct you to send a return there.